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The answers to the questions that are displayed on this page should in no way be considered to be a legal recommendation. Our company will not be held liable for any damages of any kind caused directly or indirectly from the product, the use of the product, and from any third party.
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Does Cheap-Cigarettes-On-Line.com store information on who bought cigarettes online ?
No, we don't store this information.
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Does Cheap-Cigarettes-On-Line.com have a database containing the customer's credit card details?
No.
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Does Cheap-Cigarettes-On-Line.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.
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Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement.
www.cheap-cigarettes-on-line.com is not responsible for the errors made by Customers while placing an order, i.e. wrong brand, types in or faulty shipping address.
www.cheap-cigarettes-on-line.com cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
Should your goods be seized by Customs and Excise, we are unable to refund any monies until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE
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Is it legal to ship cigarettes and tobacco?
Absolutely!
As long as YOU ARE OVER 21 YEARS OLD and are buying the tobacco products for personal consumption and NOT FOR RESALE. Buying cigarettes from our online store for resale could cause problems with the law, because the taxes of your country were not payed. But you can purchase tobacco goods for personal use without any problem.
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Is it legal to resell cigarettes ordered from Cheap-Cigarettes-On-Line.com?
No. This is against the law in any country of the world.
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Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
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I ordered 4 cartons but received only two parcels containing 8 packs each! Is it ok?
We unpack each order and pack it by 6-8 packs or 2-5 packs depending on your country. You will receive your order in few lots during next few days.
We do this way because of strict customs regulations in your country.
According to the International Postal Convention you may receive only 200 cigs (one carton) per person.
If you were promised at any other online store to receive all your cartons in a parcel, REMEMBER that it is very risky!
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If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24 hours. Orders received on Saturdays (Sundays and public holidays) are sent on the first working day following reception.
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How long does it take to deliver my order?
We use Air Mail Postal Service to ship orders. It provides quite fast and inexpensive delivery to most countries of the world. In most cases you will have to pick up your parcel at the local post office. Usually it takes 2 weeks. Delivery time may vary depending on the country and the city you live in.
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Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!
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Will you be offering other brands in the future?
Yes. The assortment and type of available brands and products will extend in time.
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Do you sell other brands of cigarettes in addition to those advertised at your site?
Not currently. The only brands we sell are shown on the Home page.
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Is the quality of the tobacco products sold in your store good?
The quality of cigarettes we offer is the highest quality available on the market. Our tobacco products are made in Europe and satisfy the European specifications and requirements. There is only one way to find out the quality of our products. Try them!
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Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.
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Which countries are limited to only one tobacco product per order per address per 21 days?
From our experience with past orders, in order to provide better service to residents of the following countries: Australia, Canada, France, Germany, Italy, Ireland, Monaco, Netherlands and United Kingdom. It is company policy that only one tobacco product may be purchased per order per address per 21 days. This precaution is taken to save our customers time and money which may otherwise be lost without this policy as a result of custom issues which may arise.
We apologize if this causes any inconvenience but this measure is taken to insure that our customers receive their orders on time and to their satisfaction. First time customers, please refrain from placing future orders until you have received your first order.
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Are there countries to which you do not deliver?
Now we deliver worldwide with the exception of several countries listed below!!!
Due to custom restrictions and high delivery failure rates we don’t deliver in these countries:
Algeria, Greece, Mongolia,
Angola, Hungary, New Caledonia,
India, Austria, Indonesia, Pakistan,
Belize, Ireland, Paraguay,
Belarus, Jamaica, Peru,
Bolivia, Korea, San Marino,
Botswana, Lebanon, Sent Vincent and Grenadines,
Brazil, Lesotho, Spain,
Cuba, Libya, Swaziland,
Dania, Madagascar, Thailand,
Egypt, Martinique, Vietnam,
Gabon, Monaco, Zambia.
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Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at Cheap-Cigarettes-On-Line.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell "duty free" cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.
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Is there a maximum order?
No. The quantity of cigarettes that can be purchased at Cheap-Cigarettes-On-Line.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
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Is it safe to pay credit card online?
Please note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. We collect your personal information only for processing an order and for Money Back Guarantee service.
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